Managed IT Services You Can Trust

GreatChoice Technologies proactively monitors, manages, and supports your entire technology environment so your business stays productive and secure. By identifying and resolving issues before they become problems, we help minimize downtime, eliminate unnecessary disruptions, and keep your team focused on running your business instead of dealing with IT headaches.

Free IT AssessmentSpeak to a Local Tech Now

Get A Free Quote

learn more
Live Chat

SERVICES

What We Do

24/7 Infrastructure Monitoring

Proactive Network Monitoring

Around-the-clock monitoring of your entire network infrastructure. We catch and resolve issues before they ever have the chance to disrupt your business.

What this covers

  • Network device monitoring — firewalls, switches, access points

  • Server and endpoint health checks every 60 seconds

  • Bandwidth and performance trend analysis

  • Automated alerting before issues become outages

Visit full service page

Local, Responsive Support

Help Desk & Remote Support

Fast, friendly support from a local team that already knows your setup. Remote assistance is available immediately, with on-site support when it's needed.

What this covers

  • Unlimited remote support during business hours

  • Same-day on-site response for critical issues

  • Self-service ticket portal, email, and phone

  • One local team that knows your environment

Visit full service page

Managed Across Your Organization

Endpoint & Device Management

Full management of every company computer, laptop, tablet, and mobile device across your entire organization.

What this covers

  • Workstation, laptop, and mobile device deployment

  • Centralized configuration and security policies

  • Application installation and updates

  • Lost or stolen device remote wipe and recovery

Visit full service page

Automated Security Patching

Patch Management & Updates

Automated patching and updates across operating systems and software — keeping your systems secure and running at their best.

What this covers

  • Operating system patches (Windows, macOS, Linux)

  • Third-party application updates

  • Firmware and driver updates

  • Critical zero-day patching within 24 hours

Visit full service page

Plan Ahead, Never Get Caught Off Guard

IT Asset & Lifecycle Management

We track, manage, and plan replacements for all of your technology assets, so aging equipment never catches you off guard.

What this covers

  • Complete inventory of all IT assets and licenses

  • Warranty and end-of-life tracking

  • Performance trend analysis to predict failures

  • Budget-aligned replacement and refresh schedule

Visit full service page

Your Complete IT Department

Outsourced IT Department

Helpdesk, monitoring, security, projects, strategy, and vendor management — everything an internal IT department does, delivered per user, per month.

What this covers

  • Replaces a $90K–$140K full-time IT director hire

  • Bundled helpdesk + monitoring + security + projects

  • Per-user pricing from $75/user/mo

  • Strategic layer + quarterly business reviews included

Visit full service page

Downtime

What Is IT Really Costing?

Reactive IT costs far more than a repair bill. Every technology issue can lead to lost productivity, missed opportunities, frustrated employees, and unexpected expenses that impact your bottom line. GreatChoice Technologies takes a proactive approach to managing your IT, helping prevent problems before they occur so your business stays productive, secure, and focused on what matters most.

Lets prevent downtime

How Much Is Downtime Really Costing Your Business?

Estimate the hidden cost of an IT outage based on your employees, productivity loss, and business interruption.

If your network were down, how many employees would be impacted?
Include wages, payroll taxes, benefits, and overhead.
If there was an outage, how much of your team's day-to-day responsibilities could not be performed?

Your Estimated Downtime Cost

$300

This estimate represents lost productivity and operational impact.

Schedule Your Free IT Risk Assessment

We Create Fully Connected Systems So You Can Focus On Your Business

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam.
Get Started

Five Spheres. One Mission.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Secure

Repair

Support

Connect

Monitor

TESTIMONIALS

What People Are Saying

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
Adeline West

Divi Corner

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
Rachel Graham

Bloom Co.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
Theresa Reeves

Extra Space

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
Ada Leonard

Monarch Inc

Continuous System Monitoring

Every device, server, and network component is watched around the clock. When something looks wrong — a failing drive, a memory spike, an offline device — we know before you do and resolve it before it affects your business.

Greatchoice Technologies deploys enterprise-grade RMM (Remote Monitoring & Management) agents on every Windows, macOS, and Linux endpoint, plus SNMP polling on every server, switch, firewall, and access point. Every device sends telemetry to our monitoring platform every 60 seconds, with alerting thresholds tuned to your specific environment so you don't get woken up by noise. When a metric crosses a threshold — disk filling up, RAID degraded, agent offline, antivirus disabled — a ticket is automatically created and a Greatchoice Technologies engineer investigates immediately, often before you would have noticed anything was wrong.

Scope & What Gets Checked

  • CPU, memory, and disk utilization on every endpoint

  • Service and process health — Microsoft 365 sync, antivirus, backup agent, line-of-business apps

  • Server uptime, RAID array status, and SMART drive health

  • Network device availability — firewalls, switches, wireless access points

  • Internet circuit availability, latency, and packet loss

Common Issues Caught

Failing drives caught before data loss · Memory leaks before crashes · Runaway processes before user complaints · Offline devices before customer-facing impact · Suspicious admin escalation before it spreads

What This Means For You Most issues are detected and resolved before you ever notice.

Patch & Update Management

Operating system patches, third-party application updates, and firmware updates are applied on a documented schedule. Unpatched systems are one of the most common breach entry points — we close that gap automatically.

Microsoft releases security patches on the second Tuesday of every month — "Patch Tuesday" — but that's just the start. The average business endpoint runs 30+ third-party applications (Chrome, Adobe Reader, Zoom, Java, Teams, browsers) each with its own update cadence and known vulnerabilities. Greatchoice Technologies manages patching across all of it on a tested, phased rollout: pilot group first to catch any compatibility issues, then production rollout with detailed reporting on what got applied, what failed, and what needs attention. For HIPAA-covered practices and CPA firms under the FTC Safeguards Rule, documented patch management is a regulatory requirement — and we produce the audit trail to prove it.

Scope & What Gets Checked

  • Windows, macOS, and Linux operating system security patches

  • Third-party application updates (Chrome, Adobe, Zoom, Java, Office)

  • Firmware updates for firewalls, switches, and access points

  • Driver updates for graphics, network, and storage controllers

  • Critical zero-day patches deployed within 24 hours of vendor release

Common Issues Caught

According to Verizon's 2024 Data Breach Investigations Report, 80% of exploited vulnerabilities had a patch available for 30+ days at the time of breach. The most common entry point isn't a sophisticated attack — it's a known vulnerability that nobody patched.

What This Means For You Unpatched vulnerabilities are one of the top breach vectors — closed automatically.

Backup Verification & Testing

Every backup job is verified as completing successfully. A restoration test is performed and documented monthly. You will never wonder whether your backup works — you will have a report proving it does.

Backups that haven't been tested don't count. Greatchoice Technologies goes beyond just checking that backup jobs report success — we perform actual restoration tests every month to a sandbox environment, verify file integrity and that documents open correctly, and document the recovery time. For HIPAA-covered practices, CPA firms with FTC Safeguards obligations, and law firms under ABA cybersecurity rules, these documented tests are required evidence in every audit. We've seen too many businesses learn — at the worst possible moment — that the backups they thought were running for years were actually corrupted, incomplete, or pointing at a decommissioned server. The first time you discover that should never be when you need to restore.

Scope & What Gets Checked

  • File-level, image-based, and bare-metal recovery backups

  • Microsoft 365 backup (email, OneDrive, SharePoint, Teams) — Microsoft does not back this up for you

  • Server backups with hourly point-in-time recovery snapshots

  • Off-site and cloud replication for ransomware resilience

  • Monthly restoration test to sandbox environment with signed verification report

Common Issues Caught

Backup agent uninstalled during a Windows upgrade · Cloud backup quota silently full · Encryption key lost when staff turned over · Backups completing but excluding the database files · Off-site replication paused for cost savings and never resumed

What This Means For You You won't discover a backup is broken when you need it — we verify it works.

Security Event Log Review

System security logs are reviewed monthly for failed login attempts, privilege escalation, unauthorized access attempts, and other anomalies. Problems hiding in plain sight get caught before they become incidents.

Most breaches leave a trail in the logs days or weeks before the actual incident. Failed login spikes, logins from unusual countries, sudden privilege escalation, service accounts accessing files outside their normal pattern — all of these are early warning signs. Greatchoice Technologies correlates security logs from your Microsoft 365 tenant, Windows servers, firewall, and identity provider into a single review that surfaces anomalies single-system tools miss. We don't just collect logs — we read them, look for patterns, and flag anything that warrants attention. For regulated industries, the documented log review is also evidence required by HIPAA, FTC Safeguards, ABA cybersecurity rules, and PCI-DSS audits.

Scope & What Gets Checked

  • Microsoft 365 audit logs and sign-in activity (including impossible-travel detection)

  • Windows Security Event Logs — failed logons, privilege use, account changes

  • Firewall logs — denied traffic patterns, rule changes, VPN sessions

  • Active Directory / Entra ID changes — group membership, permission grants

  • File access logs on confidential shares, especially for medical/legal/financial data

Common Issues Caught

Brute-force login attempts (often from overseas IPs) · Impossible-travel logins (US then 20 minutes later from another country) · Service accounts being used outside normal patterns · Disabled-account logins (someone trying old credentials) · Permission grants that nobody can explain

What This Means For You Catches login anomalies, privilege escalation, and brute-force attempts.

User Account Audit

Every user account is audited monthly — confirming active accounts belong to current employees, access permissions match current job roles, and any accounts that should have been removed are caught and disabled.

Stale user accounts are one of the most common findings in HIPAA, ABA, and FTC Safeguards audits — and one of the easiest ways for attackers to maintain access long after the breach that gave them entry is forgotten. Former employees with active credentials, contractors who finished their engagement six months ago, shared accounts with no clear owner, accounts that were created "temporarily" three years ago — these are everywhere in unmanaged environments. Greatchoice Technologies audits every account against your current employee roster every month, validates permissions still match current job roles (least-privilege principle), confirms multi-factor authentication is enforced where required, and disables anything that doesn't belong.

Scope & What Gets Checked

  • Microsoft 365 user accounts and license assignments

  • Active Directory / Entra ID groups and permission inheritance

  • VPN and remote access accounts (often the most overlooked)

  • Application-level access — practice management, accounting, EHR, time-and-billing software

  • Shared accounts and service accounts with documented ownership

Common Issues Caught

Former employees with active accounts months after termination · MFA exceptions that were granted "temporarily" and never revoked · Users with admin permissions they don't need for their role · Service accounts running with personal credentials · Shared logins on shared mailboxes that nobody owns

What This Means For You Stale accounts get caught and disabled — no orphaned access vectors.

Network Health Review

Network infrastructure — firewalls, switches, and wireless access points — is checked for uptime, performance, and configuration integrity. Firmware is reviewed and updated on schedule. Network availability is documented.

Your network is the foundation under everything else — when it falters, every system above it suffers. Greatchoice Technologies performs a structured monthly review covering hardware health, firmware versions, configuration drift, Wi-Fi signal coverage, bandwidth trends, and internet circuit reliability. Configuration backups are taken for every network device so any failed unit can be replaced and restored in hours, not days. We track Wi-Fi performance heatmaps to catch coverage dead zones before staff complain, monitor ISP packet loss to catch slow degradation that vendors often miss, and verify firewall rules still match your current security policy.

Scope & What Gets Checked

  • Firewall (SonicWall, Fortinet, Meraki, etc.) — firmware, rules, VPN tunnels, threat-prevention services

  • Managed switches — port utilization, error rates, PoE budget, VLAN integrity

  • Wi-Fi access points — signal coverage, client count, channel saturation, roaming behavior

  • Internet circuits — uptime, packet loss, ISP failover testing, public IP changes

  • Configuration backups for every network device with version history

Common Issues Caught

Wi-Fi dead zones in conference rooms or treatment areas · Firewalls running firmware with known unpatched CVEs · Switches at port saturation slowing the entire office · Failed firewall HA pairs running on the secondary unit · Misconfigured guest networks that can reach the internal LAN

What This Means For You Your firewalls, switches, and APs stay current and properly configured.
Live Chat
Our Services

Get A Free Quote

Questions

FAQs

What is Managed IT Services and How does it compare to Break-fix?

Managed IT services provide your business with a predictable monthly investment for proactive technology management and support. Instead of waiting for something to break and paying for repairs, GreatChoice Technologies continuously monitors, maintains, and supports your systems to help prevent problems before they impact your operations.

Our managed IT approach includes proactive monitoring, security updates, backup verification, system maintenance, and ongoing technology planning. The result is fewer disruptions, improved productivity, and a technology environment that supports your business goals instead of slowing you down.

How much does managed IT services cost for a small business?

Pricing depends on what you want covered. We have two type of services for businesses. One which is a maintenance plan which would keep your systems up to date and perform health checks. The other is a fully managed IT team that reacts when an issue arises and we fix it without you even knowing.

Do you require a long term contract?

Greatchoice Technologies offers different terms depending on the services you want.

What areas do you provide Managed IT Services?

GreatChoice Technologies is based in Ocala, Florida and provides managed IT services to businesses throughout North Central Florida. We support organizations across Marion County, Sumter County, Lake County, Alachua County, Volusia County, Levy County, and Citrus County with reliable remote and on-site technology support.

From Ocala and The Villages to Gainesville, Daytona Beach, and surrounding communities, GreatChoice Technologies delivers local IT expertise backed by proactive monitoring, cybersecurity, cloud solutions, business phone systems, and ongoing technology management.

What are your response times when i have an issue?

GreatChoice Technologies provides responsive IT support during normal business hours, Monday through Friday from 9:00 AM to 5:00 PM. Our team works quickly to address support requests, while proactive monitoring helps identify and resolve many issues before they impact your business. All our managed IT contracts include emergency and same day responses.

For critical issues, our local team provides on-site support throughout the Ocala and North Central Florida area when needed. With continuous system monitoring, regular maintenance, and proactive management, we help keep your technology running smoothly and minimize unexpected disruptions.

We're Here To Help!

Office

1235 Divi St. #1000 San Francisco, CA 94143

Hours

M-F: 8am – 10pm S-S: Closed

Call Us

(235) 396-0987