Business Communications

GreatChoice Technologies designs, installs, and manages the full communication stack for North Central Florida businesses. Cloud VoIP and business-grade internet, conference room technology, structured cabling, digital signage, and network infrastructure.

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SERVICES

What We Do

Flexible Cloud Calling

Cloud Phone Systems

Replace aging landlines with modern, scalable VoIP that delivers enterprise features without the hardware headaches. Call from anywhere on your company number while keeping full control over routing, recording, and integrations.

Key Features


  • Native mobile apps that let staff place and receive calls on the business line from any location


  • Intelligent auto-attendants, custom call flows, and ring groups that route callers exactly where they need to go


  • Voicemail messages converted to text and delivered straight to email inboxes


  • On-demand call recording with searchable transcripts for training and compliance


  • Deep Microsoft Teams and Outlook calendar integration for seamless workflow


  • Centralized admin portal for user management, reporting, and feature control

One Platform, Every Channel

Unified Collaboration

Bring voice, video, messaging, and file sharing together in a single experience so hybrid and remote teams stay productive without jumping between apps. Everything syncs — presence, conversations, and content.

Key Features


  • One interface for chat, calling, video meetings, and document collaboration


  • Full Microsoft Teams and Teams Phone rollout, configuration, and ongoing management


  • Presence and availability that stays consistent across every device and channel


  • Secure federation that lets you chat and meet with external clients and partners


  • Matching mobile and desktop apps so the experience feels identical everywhere

Rooms That Just Work

Meeting Room AV

Turn every conference space into a reliable, professional meeting environment. We design and install the displays, cameras, microphones, and control systems so meetings start on time and look polished for every participant.

Key Features


  • 4K commercial displays with wireless screen sharing from any laptop or device


  • Auto-framing PTZ cameras that track speakers and capture the full room


  • Ceiling or table beamforming mics that pick up every voice clearly from any seat


  • Native Teams Rooms, Zoom Rooms, or simple BYOD HDMI connectivity


  • One-touch join buttons that eliminate the scramble for meeting links

Screens That Inform & Guide

Digital Displays

Commercial digital signage for lobbies, waiting areas, retail floors, and meeting spaces. Content is managed from the cloud so you can update messaging, schedules, or promotions from anywhere — or we can handle it for you.

Key Features


  • Commercial-grade panels engineered for continuous 24/7 operation


  • Cloud-based content management with dayparting and scheduled playlists


  • Multi-zone layouts combining video, tickers, weather, and live calendars


  • Direct Microsoft 365 calendar and announcement feeds


  • Interactive wayfinding maps for multi-level or multi-building campuses

Clean, Documented Infrastructure

Structured Cabling

Professional copper and fiber installation for new construction, office build-outs, and network upgrades. Every run is labeled, tested, and documented so your infrastructure stays reliable and easy to support for years.

Key Features


  • Cat6A cabling ready for multi-gigabit and 10-gigabit performance


  • Fiber backbone runs for larger facilities and building-to-building links


  • Clearly labeled patch panels, jacks, and terminations throughout


  • Complete as-built drawings and documentation package


  • Coordination with electricians, general contractors, and other trades

Always-On Connectivity

Business Connectivity

Business-class internet and network foundation that keeps phones, collaboration tools, and cloud services running without interruption. Automatic failover and proactive monitoring remove single points of failure.

Key Features


  • Business fiber circuit sourcing, ordering, and installation oversight


  • Automatic LTE/5G failover that keeps traffic flowing when the primary link drops


  • Managed Wi-Fi with mesh access points and seamless roaming across the office


  • VLAN segmentation that isolates guest, IoT, and production traffic


  • Round-the-clock monitoring with direct ISP escalation when issues appear

AI-powered calling that works the way your team does

Intelligent call routing, real-time transcription, and smart assistants that help your staff handle more calls with less effort — all built into your phone system.

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AI call summaries Smart routing

Freedom to use existing numbers & negotiate calling packages

3CX makes it easy to port your current numbers to a SIP trunk provider and keep compatible handsets. You avoid big upfront costs and keep business disruption to a minimum while choosing the provider and rates that fit your needs.

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SIP trunks IP phones

Connect the tools your team already uses

Native integrations with Microsoft 365, Google Workspace, CRMs, and helpdesk platforms so calls, chats, and contacts stay in sync without extra steps.

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Microsoft Teams CRM connectors

Work from anywhere without losing call quality

Softphones, mobile apps, and browser-based calling give your team full access to the company phone system from home, the road, or a client site.

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Mobile apps Web client

Built-in AI that actually helps your staff

From live transcription and call summaries to intelligent agents that can answer common questions — AI features that save time instead of adding complexity.

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Transcription AI agents

Transparent pricing that scales with you

Simple per-user licensing with no hidden fees. Choose the edition that matches your size and feature needs, then grow without renegotiating contracts every year.

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Compare editions Get a quote

VoIP · Cloud · Same-Day Changes

Phone System Management

We configure, monitor, and maintain your entire cloud phone system — auto-attendants, call flows, extensions, voicemail, and mobile apps — so you never wait on a vendor for routine changes.

Key Features


  • Auto-attendant and IVR menus built around your actual business hours


  • Intelligent call routing with ring groups, hunt groups, and time-of-day rules


  • Voicemail messages transcribed and delivered straight to email


  • Extension adds, moves, and changes completed the same day


  • After-hours emergency response when the system goes down

Number Porting · Soon as Next Day

Keep Your Existing Numbers

Simply IT manages the entire number porting process from your current carrier. Your existing business lines move to the new system with no interruption in service. Most ports complete in two to four weeks.

Key Features


  • FCC Letter of Authorization (LOA) prepared and submitted for you


  • Coordination with both major carriers and regional providers


  • Temporary test numbers active before cutover to guarantee zero downtime


  • Local DIDs, toll-free numbers, and direct extensions all ported cleanly


  • Reverse-port support if you ever decide to leave the platform

Mobile App · BYOD · Privacy

Business Calls on Any Device

Your team places and receives calls on the company number from their personal smartphones. No second SIM required, no personal numbers exposed, and complete separation between work and private calls.

Key Features


  • Full-featured mobile apps for both iOS and Android


  • Business caller ID displayed on personal devices without a second line


  • Call history and recordings automatically synced to the cloud PBX


  • Do-Not-Disturb schedules that silence the app outside work hours


  • Remote wipe of business call data if a phone is lost or stolen

Chat · Video · Files · Calls

Microsoft Teams Deployment

We deploy and configure Microsoft Teams as your primary internal communication platform — chat, video meetings, file sharing, and phone calls all inside the Microsoft 365 environment your team already uses.

Key Features


  • Channel structure organized by teams, projects, and client groups


  • Teams Phone fully integrated so the entire PBX lives inside the Teams app


  • External federation rules that control who can chat with your organization


  • Meeting policies covering recording, live transcription, and breakout rooms


  • Compliance retention and audit logging for regulated industries

Visibility · Trends · Missed Calls

Call Analytics & Reporting

Clear dashboards that show call volume, answer rates, missed calls, and peak-hour patterns — so you can see exactly how the phone system is performing and where potential customers are slipping through.

Key Features


  • Daily, weekly, and monthly call volume dashboards


  • Answer rate, abandonment rate, and average wait-time tracking


  • Missed-call alerts with caller ID pushed to email


  • Peak-hour analysis that helps you staff the right times


  • Detailed reporting by extension and by department

HD · Cloud · 30-Day Retention

Security Camera Systems

Professional camera systems installed and fully managed — cloud recording, remote live viewing, motion alerts, and standard 30-day retention for offices, retail locations, job sites, and facilities.

Key Features


  • HD and 4K cameras with night vision and weather-resistant housings


  • Cloud recording with 30-day retention (longer options available)


  • Motion alerts sent to your phone with a snapshot preview


  • Remote viewing from any browser or mobile application


  • Multi-site monitoring for businesses with more than one location

Keycard · Fob · Audit Logs

Access Control Systems

Keycard, fob, and mobile credential systems that control who can enter your building and when. Full audit trails, remote management, and instant credential removal the moment an employee leaves.

Key Features


  • Support for keycards, fobs, and mobile credentials at every door


  • Time-based and role-based access rules, including after-hours restrictions


  • Complete audit log of every successful and denied entry attempt


  • HR system integration for automatic onboarding and offboarding


  • Multi-door and multi-site management from a single cloud platform

Cat6A · Fiber · 10–20 Year Lifespan

Cabling & Business Internet

Professional structured cabling and business internet coordination — the physical foundation your phone, collaboration, and security systems rely on. Built to last 10–20 years and fully documented.

Key Features


  • Cat6A copper runs ready for multi-gigabit and 10-gigabit speeds


  • Fiber backbone installations for larger buildings and multi-building campuses


  • Properly labeled patch panels and clean terminations throughout


  • Business fiber procurement plus ISP failover testing


  • Complete as-built documentation delivered for future reference

Questions

FAQs

How long does it take to switch to a new cloud phone system?

Most businesses are fully live within 2 weeks. We handle number porting, system configuration, mobile app setup, and staff training so the cutover is smooth and disruption is minimal.

Can we keep our existing phone numbers?

Yes. We manage the entire number porting process from your current carrier. Your local and toll-free numbers transfer to the new system with zero gap in service. We are able in many cases to port your number as soon as the next business day. However most ports complete in 72 hours.

Will my team still be able to make and receive calls from their cell phones?

Yes. Every user gets a full-featured mobile app (iOS and Android) that places and receives calls using your business number. Personal and business calls stay completely separate, and no second SIM is required.

Do you support Microsoft Teams Phone?

Yes. We deploy and manage Teams Phone so your entire phone system lives inside the Teams app your staff already uses. Chat, video, files, and calls all stay in one place.

What happens if our internet goes down?

We design systems with automatic failover (usually LTE/5G backup). Calls continue to work even if the primary internet circuit fails, and we monitor both connections 24/7.

Can you handle conference room technology too?

Yes. We design and install complete meeting room systems — 4K displays, auto-tracking cameras, beamforming microphones, and one-touch join for Teams or Zoom Rooms — so meetings start on time and look professional.

Do you install and manage security cameras and access control?

Yes. We provide cloud-managed camera systems with motion alerts and remote viewing, plus keycard/fob/mobile credential access control with full audit logs and automatic credential removal when employees leave.

Who handles day-to-day phone system changes?

We do. Extension moves, new users, auto-attendant updates, and call routing changes are typically completed the same day — no waiting on a vendor ticket or service call.

Is the cabling included or do we need a separate contractor?

We handle professional structured cabling (Cat6A and fiber) as part of the project. Everything is labeled, tested, and documented so your infrastructure is ready for long-term use.

How is pricing structured?

Most communication services are offered as a predictable monthly managed service. Hardware, installation, and ongoing management are clearly itemized so there are no surprise fees.